Online reputation tracking and management for brands & franchise operations

Voice of the customer analytics. Discover what's being said about you and how to remediate.

How it works

Real-time data feed

Scan websites and online forums like Google My Business for content on your business, brand.

Topic modeling

Use Artificial Intelligence to identify topics of discussion. Frame the context of the conversation.

Sentiment analysis

Use natural language processing to identity consumer sentiment and disposition.

Activated insights

Real-time alerts and reports sent back to relevant parties for follow-through

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Insights that matter

See what's important to your customers. Identify what you could do better, in which location.

Centralized insights. Local execution

Contrast performances across all regions and deliver insights, alerts at local level for continuous performance improvement.

Artificial Intelligence

Interpret the tone of the review. Identify between fake, bot and paid content. Detect sarcasm.

Multilingual support

The sentiment analysis engine works with multiple languages and extends to emojis, emoticons.


What it means for your brand and your franchisees

Higher NPS

Improve your net promoter score (NPS). Gain repeat business. Grow by word-of-mouth.

Faster response times

Real-time data parsing of reviews across forums is faster than working through organizational inertia.

Improved staff morale

Faster reaction on local issues helps corporate be in-tune with local issues. Improve staff retention.

Simple, transparent pricing.

YearlySave over 15%
No frills package with static reportsStandard package with on-demand access to reportsBuild-to-suit package
per month per locationper year per locationper month per locationper year per location
One time set-up fee$250$600Contact us
API callsUp to 500KUp to 500KUnlimited
Vertical-specific dictionaryEach dictionary is specific to an industry. Brandcola is available for 15 industries.111-15
Number of topic modelsUp to 10Up to 10Unlimited
Sentiment model updatesQuarterlyQuarterlyUp to monthly
Report deliveryEmailWeb portalEmail or Web delivery
SupportEmailEmail + ChatEmail + Chat
Analyst supportOn-demand

Get started

You're in great company.

See what your clients say about us

5 / 5

did better than IBM Watson in analyzing our reviews... especially sarcasm and humor.

CEO at Brandify
4.5 / 5

helped me figure out why our sales were slipping in our Vegas restaurant.

COO, Restaurant chain
5 / 5

I had my money's worth in two months of deployment. Worth every penny.

Restaurant manager


Ready to get started?

Contact us to set up brandcola for your business.